Kimberly Santiago

As National Account Director, Kimberly plays a key role in advancing Prema’s growth and strengthening its presence across the Southeast. She leads strategic business development efforts, cultivates new partnerships, and supports clients throughout every stage of engagement. With a focus on expanding market reach and identifying opportunities, Kimberly ensures a seamless client experience by connecting organizations with the right solutions, experts, and services. Her role also includes staying closely attuned to industry trends through active participation in key industry events and ongoing relationship building across the insurance landscape.

With more than 25 years of experience in business development, sales operations, and client relations, Kimberly brings deep industry knowledge and a people-first approach to her role. Her background spans insurance, consulting, restoration services, and hospitality management, equipping her with a strong ability to understand client needs, streamline processes, and support long-term partnerships without relying on high-pressure sales tactics. Prior to joining Prema, she held leadership roles supporting insurance carriers, restoration providers, and global hospitality organizations.

A native Floridian, Kimberly has deep roots across the Southeastern U.S. and a strong connection to the communities she serves. She is a dedicated industry advocate who values collaboration, trust, and responsiveness. For Kimberly, client service is about building meaningful relationships, delivering practical solutions, and supporting sustainable growth in the region she proudly calls home.